General Information
ORDERING INFORMATION
Mathcounts Store offers several ways to place your order. You choose which method is most convenient for you.
- Call toll-free 800-621-5803 Standard hours: 8:30am - 5:00pm Central Time.
- Order On-line 24 Hours a day! www.mathcountsstore.com
- E-mail your order to sales@sportsawards.biz
- Fax your order 773-282-3019 (No Handwritten Orders Please)
- Mail your order: 5544 West Armstrong Ave., Chicago, IL 60646
Where open account status has not been established, orders may ship COD or prepayment may be required.
PRODUCTION TIME
Standard Items
- Non-engraved Medals, Pins and Gifts 1-2 business days
- Engraved Medals 3-5 business days
- Engraved Plaques and Trophies 5-7 business days
Custom Items
- Custom Ribbons and Promotional Products 10-15 business days
- Custom Medallions 4-5 weeks
- Custom Pins 6-8 weeks
SHIPPING CHARGES
Standard Shipping Dollar-based Rates: Unless otherwise specified, orders will ship via UPS or FedEx Ground (provided the shipping location is located in the contiguous 48 states and is not a P.O. Box, APO or FPO address), and will have the following standard shipping charges applied:
$0.00–$49.99: $16.25
$50.00–$99.99: $21.00
$100.00–$199.99: $32.50
$200.00–$399.99: $48.00
$400.00–$599.99: $72.00
$600.00–$799.99: $96.00
$800.00–$999.99: $100.00
$1,000.00–$1,199.99: $120.00
$1,200.00–$1,399.99: $140.00
$1,400.00–$1,599.99: $160.00
$1,600.00–$1,799.99: $180.00
$1,800.00–$1,999.99: $200.00
$2,000+ FREE
INTERNATIONAL ORDERS
Alaska, Hawaii, Puerto Rico, APO, FPO and International order shipping charges will be determined and billed at the time of shipment. Air freight service available on request at higher rates.
ADDRESS CORRECTION FEES
$21.00 per address charged for FedEx
$19.50 per address charged for UPS
$8.00 per address for Address Correction Handling Charge
ORDERS SUBJECT TO SALES TAX
Items sold by Sports Awards and shipped to destinations in Illinois are subject to sales tax. Organizations exempt from Illinois sales tax must provide a copy of the letter from the Illinois Department of Revenue providing the "E"-number in order to obtain the benefit of the exemption (tax removed from final invoice).
RETURN POLICY
Merchandise may be returned within 30 days for credit, refund or replacement. Call customer service for procedure and authorization. 15% Re-stocking fees apply. Sorry - custom imprinted or lettered items are non-refundable. All claims for damage or loss should be filed within 7 days of receipt.
ENGRAVING INFORMATION
Tips to Avoid Engraving Errors
- E-mail your engraving information to sales@sportsawards.biz.
- Faxed engraving information should be at least 14 point font typed in all UPPER CASE.
- Separate engraving information by item number.
- Double check quantities to ensure that item quantities match quantities of engraving.
Trophy Engraving 3-4 Lines - 20 letters per line.
Medal Personalization 3 lines - 15 letters per line.
EXPEDITED BULLET SERVICE
Our “Expedited Bullet Service” is often available when deadlines are tight. 15% additional charge will be applied on orders that require less than standard production times. See standard production times above. Please call with specific requests.
ART SPECIFICATIONS
Preferred formats for artwork include the following:
- CDR - Corel Draw
- EPS - Illustrator
- AI - Illustrator
- PDF - Adobe Acrobat
- PSD, TIF or JPG - no lower than 300 dpi
Non-vector/low-resolution art NOT recommended.
Preferred formats for personalizations include the following:
- XCL - Microsoft Excel
- DOC - Microsoft Word
- TXT - Unformatted Text File
- CSV - Comma Separated File
Art specifications for CUSTOM ORDERS including plaques, lucite, medals, trophies, pins and promotional items:
Please send all artwork and personalizations to your Customer Service Representative or to sales@sportsawards.biz. When emailing, please indicate the file name and format, customer service representative's name and any other relevant order information. For more specific art requirements, please email sales@sportsawards.biz and we will fax or email our technical art specifications.